Refund policy
In short: email contact@homuvo.com before any carton moves, and a return authorization arrives within one business day.
You have 30 days from the day of delivery to send a return, with a $0.00 restocking fee.
Returns travel to the fulfillment partner’s facility in China; the address comes with the authorization.
Homuvo pays the return postage when the fault is its own; you pay it for a change of mind.
The refund reaches your original payment method within 7 days of the carton passing inspection.
One email before any carton moves
A return starts with an email to contact@homuvo.com that carries the order number, the item name or SKU, and your reason. Homuvo replies within one business day with a return authorization: a number to write on the carton, the address of the partner's returns facility, and the postage arrangement for your case. The form on the Contact Us page reaches the same help desk and works just as well. Send a carton without an authorization and the facility has no record to match it to, which can cost you the refund.
Take the Retro Countertop Microwave at $65.00, delivered on Tuesday, November 17, 2026, and still in its carton. An email on November 19 reading "Order #1042, retro microwave, no longer needed" gets an authorization by November 20. The carton can then go on its way.
Thirty days from the delivery scan
Your return window is 30 days, counted from the day the carrier scans the carton as delivered, and a return has to be sent inside it. Sending means the carton is in the carrier's hands with a tracking number, not merely approved. The authorization email repeats your deadline so there is no arithmetic to do. Delivered on November 17, 2026, the carton has to be on its way by December 17, 2026. Post it on December 18 and the facility turns it away.
Five conditions against a return
Homuvo cannot take back goods in five conditions, and it says so before you buy rather than after you post:
- Furniture that has been assembled with glue, drilled, cut, painted, or otherwise altered.
- Bedding, a comforter set, or a mattress topper that has been slept on or washed.
- A countertop appliance that has been used to cook, heat, or cool food.
- Any item without its original carton and packing, including the hardware bag and the manual.
- A carton posted after the 30-day window or without a return authorization.
Zero items on a final-sale list
No item on homuvo.com is sold as final sale. Every listing can come back within the five conditions above, including the kids' activity table, the patio set, and the area rug. If that ever changes for a product, the product page says so above the add-to-cart button before it says so here.
Two kinds of reason, one of them optional
A return qualifies when the item is faulty, damaged, wrong, or different from its listing, and it qualifies when you simply do not want it. A change of mind needs no explanation; the reason in your email can be one word. The difference between the two is who pays the postage, which this page comes to below.
One facility in China at the end of the road
Returns go to the returns facility of the fulfillment partner that shipped the order. The facility is in China. The street address is not printed on this page or anywhere else on the site; it comes by email with the return authorization, because the facility can change and the email is always current. Nothing may be sent to the Portland, Maine office. That office is a mailing address with no receiving dock, and a carton sent there is refused by the building and returned to you at your cost.
Two kinds of return postage
| Reason for the return | Postage to China | The original $7.99 shipping |
|---|---|---|
| Damaged in transit, faulty, missing parts | Paid by Homuvo | Refunded |
| Wrong item sent | Paid by Homuvo | Refunded |
| Not as described, or more than 1 inch off the listed dimensions | Paid by Homuvo | Refunded |
| Change of mind, wrong color, does not fit the room | Paid by you | Not refunded |
When Homuvo pays, it either emails a prepaid label or asks you to post the carton and refunds the exact postage shown on your receipt. When you pay, you book the shipment yourself with any carrier that reaches China and keep the tracking number.
Be aware of the size of that postage before you decide. International postage for a 66 in futon or a 4-drawer chest can cost more than the item did. Ask the help desk for a postage estimate before you book, and it comes back with the authorization. Homuvo would rather lose the return than have you discover the figure at a carrier counter.
Four conditions on the returned carton
A returned item has to be unused, unassembled or taken apart and repacked, complete with every part and the hardware bag, and inside its original carton. Bedding has to be unwashed, unslept on, and in its original bag. An appliance has to be unused, with its cord ties, trays, and manual in place. Pack the carton as it arrived; the facility inspects every return against the listing's parts list.
Zero dollars of restocking
Restocking costs you $0.00 on every return, whatever the reason. Homuvo deducts nothing for inspection, repacking, or relisting.
Seven days to a refund
The facility inspects the carton within one business day of receiving it. The refund then goes out within 7 days of the carton passing inspection, to the original payment method only: the same card, the same PayPal account, the same Shop Pay wallet. Your bank or card issuer can take a further 3 to 5 business days to show the credit to your card. Homuvo emails you on the day it sends the refund.
Take a carton that reaches the facility on Thursday, December 3, 2026, and passes inspection that day. The refund leaves by Thursday, December 10. A card issuer that takes 5 business days shows it by December 17.
Ten days to report damage and missing parts
If an item arrives damaged, faulty, or short of a part, email the help desk within 10 days of delivery with three photos: the carton and its label, the fault, and the parts you received. Homuvo replies within one business day with the fix: a replacement part, a replacement item, or a full refund. In most cases the damaged item stays with you and nothing travels back to China. Report it on day 20 and the carrier's claim window has closed, and Homuvo's options shrink with it.
Take a Nightstand with Drawer at $59.97 that arrives with a cracked drawer front on November 17, 2026. Three photos sent by November 27 get a replacement drawer front or a new nightstand, your choice, at no cost. Keep the damaged piece until the help desk says otherwise.
One wrong item and two ways to put it right
If the carton holds something you did not order, email the help desk inside 10 days of delivery, attaching a photo of the item and its label. Homuvo sends the right item at no cost, or refunds the order in full. The wrong item goes back only if the help desk asks, and then Homuvo pays the postage.
One inch between the listing and the carton
Every listing carries a specification table. If an item differs from that table by more than 1 inch in any dimension, or arrives in a different color, material, or configuration than the listing shows, it counts as not as described. Send a photo, with a tape measure in the frame, inside your 30-day window. Homuvo pays the return postage, refunds the original shipping, and refunds the item in full. The Disclaimer sets out the 1-inch tolerance in detail.
Two orders instead of one exchange
Homuvo does not run direct exchanges. Each listing is a single item in a single color and size, so there is nothing to swap in place. To exchange, return the first item under this policy and place a new order for the second. Placing the new order right away keeps the item from selling out while the first carton travels. Wait for the refund first if you prefer; the 30-day window on the first item does not change.
Thirty days to change your mind
A change of mind is a valid reason within the 30-day window, as long as the item meets the four conditions above. You pay the postage to China, the original $7.99 shipping is not refunded, and the item price comes back in full with $0.00 restocking.
Take the Retro Countertop Microwave at $65.00 from the first example, ordered alone. The refund is $65.00. The $7.99 paid for shipping stays with the carrier that earned it, and the postage to China is yours.
Twenty-four hours to cancel
You can cancel an order, or change its address, within 24 hours of placing it, as long as the partner has not packed the carton. Email the help desk with the order number. A cancelled order is refunded in full, shipping included, within one business day of the cancellation. After the partner packs the carton, the order is treated as a return under this page once it arrives.
Take an order placed on Tuesday, November 3, 2026, at 2:00 PM Eastern Time. An email by 2:00 PM on Wednesday, November 4, cancels it. An email on Thursday, November 5, finds a packed carton, and the order follows the return route instead.
Two outcomes of a refused carton
If you refuse a delivery, or the carrier cannot deliver because the address was wrong or nobody could accept the carton after the carrier's attempts, the carton returns to the partner's facility. Homuvo refunds the price of the goods when the carton arrives there; the $7.99 shipping, where it was charged, is not refunded. The 30-day window does not restart. Want the item after all? Place a new order rather than waiting for the refused carton.
One claim per carton lost on the road
If the carrier confirms a carton as lost, or 25 business days pass after dispatch with no delivery, Homuvo sends a replacement or returns every dollar of the order. You choose which. The claim with the carrier is Homuvo's job, and the result does not wait on it. Tell the help desk as soon as tracking stalls; the Shipping Policy gives the 10-business-day trace rule.
Thirty days of holding time at the facility
The facility holds an unauthorized carton for 30 days; in that time the help desk works from the label and the contents to find the order it belongs to. Matched, it is processed as a normal return. Unmatched after 30 days, it cannot be refunded, and the facility cannot send it back. The one email at the top of this page is the step that prevents this.
One help desk at the end of every return
| If you need | Go to |
|---|---|
| The delivery timeline and the $299.00 line | Shipping Policy |
| Where a refund lands and how long the bank takes | Payment Policy |
| The 1-inch tolerance and the specification tables | Disclaimer |
| Anchoring, electrical, and age notes before you set up | Product Safety |
| A return authorization, a postage estimate, or a damage report | The help desk: contact@homuvo.com, +1 (207) 352-6765, Monday to Friday between 9:00 AM and 5:00 PM Eastern Time, a reply within one business day, or the Contact Us page form |
This version took effect on October 26, 2026.